Privacy Policy

Meanwhile Housing Ltd
Last updated: 27th November 2025

Meanwhile Housing Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us in connection with our services supplying houses to UK local authorities for use in temporary accommodation.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK privacy laws.

1. Information We Collect

We may collect and process the following information:

A. Personal Data You Provide Directly

This includes information you voluntarily provide when you:

• Submit an enquiry through our website
• Contact us by email, phone, or post
• Request information about our services
• Engage with us as a partner, supplier, or local authority representative

This may include:

• Name
• Job title
• Email address
• Phone number
• Organisation name (e.g., a local authority)
• Any information included in your message or enquiry

B. Usage Data (Website Analytics)

Automatically collected information may include:

• IP address
• Browser type and version
• Device information
• Pages viewed
• Time and date of visits
• Referring website

C. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

• Improve website functionality
• Analyse website performance
• Personalise your experience

You can manage or disable cookies in your browser settings.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide customer support
• Supply services to local authorities and partners
• Manage business relationships and contracts
• Improve and maintain our website
• Send updates or communications (with your consent where required)
• Comply with legal and regulatory requirements
• Maintain internal records and administrative processes

We process data only where we have a lawful basis under the UK GDPR, such as:

• Legitimate interests (e.g., responding to enquiries, managing relationships)
• Contractual necessity
• Consent (for optional communications)
• Legal obligations

3. Sharing Your Information

We do not sell your personal data.

We may share information with:

• Service providers who support our operations (e.g., website hosting, IT services)
• Local authorities when data sharing is part of our working relationship
• Professional advisers (e.g., legal or financial consultants)
• Regulatory or legal authorities when required by law

All third parties are required to protect your data and only process it in accordance with this Policy and applicable UK law.

4. International Data Transfers

We primarily store and process data within the UK.
If data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as:

• Adequacy regulations
• Standard Contractual Clauses (SCCs)

5. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Meet legal, regulatory, or contractual obligations

Retention periods vary depending on the type of information and relevant legislation.

6. Your Data Protection Rights

Under the UK GDPR, you have rights including:

• Right to access – request copies of your personal data
• Right to rectification – correct inaccurate information
• Right to erasure – request deletion of your data (in certain circumstances)
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at: hello@meanwhilehousing.org

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Security of Your Information

We use appropriate technical and organisational measures to protect your personal data against:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

However, no internet-based service can guarantee absolute security.

8. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from individuals under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website indicates acceptance of any changes.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact:

Meanwhile Housing Ltd
Email: hello@meanwhilehousing.org
Registered in the United Kingdom
Address: 25 Henconner Crescent, Leeds, LS7 3NS